Privacy Policy

1. WALES, MIRELDA VANESSA ABN · PSYBA Pty Ltd. ABN – 57662381151 trading as Psychological Counselling and Assessments (PsyCA)

“PsyCA” is committed to protecting your privacy and personal information.

2. This policy sets out:

What is considered personal information;
What personal information we collect and hold;
how we collect, hold, use or disclose personal information;
the purposes for which we collect personal information;
What happens if we are not able to collect personal information;
How to seek access to and correct your personal information;
whether we disclose personal information outside Australia; and
How to contact us.

3. We may, from time to time, review and update this policy, including taking account of new or amended laws, new technology and/or changes to our operations. All personal information held by us will be governed by the most recently updated policy and we will give you notice of our revised policy by posting to our Website.

WHAT IS PERSONAL INFORMATION

4. When used in this policy, the term “personal information” has the meaning given to it in the Privacy Act 1988 (Cth) (the Act). In general terms, it is any information that can be used to personally identify you. This may include (but is not limited to) your name, age, gender, postcode and contact details (including phone numbers and email addresses) and possibly financial information, including your credit card or direct debit account information. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.

WHAT PERSONAL INFORMATION DO WE COLLECT AND HOLD

5. We may collect the following types of personal information:

Name;
Mailing or street address;
Email address;
Telephone number;
Age or birth date;
Details of which of the services provided by practitioners at PsyCA you require or have enquired about, including which practitioner you have requested, together with any additional information necessary for the treating practitioner to deliver those services and to respond to your enquiries;
any additional information relating to you that you provide to us or your treating practitioner directly through our website, by phone or in person, or information you have provided indirectly through use of our website or online presence through our representatives or otherwise;

6. We also use cookies to measure traffic patterns, to determine which areas of our websites have been visited, and to measure transaction patterns in the aggregate. We use this to research our users’ habits so that we can improve our online services and the services the practitioners provide at PsyCA. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them. We may also log IP addresses (the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track user movements, and gather broad demographic information.

7. We may also collect anonymous data (which is not personal information) relating to your activity on our website (including IP addresses) via cookies. We generally use this information to report statistics, analyse trends, allow the practitioner to administer services, diagnose problems and target and improve the quality of the services the practitioners at PsyCA provide. To the extent this information does not constitute personal information because it does not identify you or anyone else, the Australian Privacy Principles do not apply and we may use this information for any purpose and by any means whatsoever.

HOW WE COLLECT PERSONAL INFORMATION

8. We collect your personal information directly from you unless it is unreasonable or impractical to do so. We do this in ways including:

via your access and use of our website;
via someone else who has provided us with your information;
via digital forms sent via Zanda booking system (any information deemed part of your medical file will not be released to anyone without prior written consent);
during conversations between you and us via phone

9. Your personal information. In particular, Zanda is used as our online booking platform to manage appointments at PsyCA. Zanda forwards the necessary information from any online booking to our practitioners, contractors, employees and licensees to allow them to provide the required services. The information entered when booking online is stored by Zanda . Details about how this information is used and stored can be found at, and is subject to, Zanda’s own privacy policy.

10. In order for PsyCA and your treating practitioner to deliver the services you request, we at times may allow access to personal information to third parties including but not limited to:

email addresses

11. We may collect and disclose personal information to third parties for the purposes described in this policy. These purposes include but are not limited to:

Efficient communications between you and PsyCA or you and your treating practitioner (for example, automated SMS reminders) Secure storage of your files to allow the practitioners at PsyCA to deliver services to you.
Management of your history to allow the practitioners at PsyCA to deliver services to you efficiently.

WHY DO WE COLLECT, HOLD, USE AND DISCLOSE PERSONAL INFORMATION

12. The primary purpose for which we collect information about you is to enable your treating practitioner to provide you with the services you request and to operate our business efficiently. We collect, hold, use and disclose your personal information for the following purposes:

to provide your personal information to your treating practitioner to enable them to deliver services to you;
to communicate with you, including but not limited to, by email, mail, SMS or telephone for the details of appointments and/or billing purposes;
to provide appointment booking services to you for practitioners at PsyCA clinics;
to manage and enhance our services online;
to verify your identity;
as required or permitted by any law (including the Act).

13. Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.

WHAT HAPPENS IF WE CAN’T COLLECT YOUR PERSONAL INFORMATION

14. If you do not provide us with the personal information described in this policy, some or all of the following may happen:

Your treating practitioner may not be able to provide you with the services you requested, either to the same standard, or at all;
PsyCA and/or the practitioners at PsyCAmay not be able to provide you with information about services that you may want or require; or
We may be unable to tailor the content of our websites to your preferences and your experience of our websites may not be as enjoyable or useful.

HOW DO WE DISCLOSE YOUR PERSONAL INFORMATION

15. We may disclose your personal information to:

our employees
your treating practitioner in order to enable them to deliver the services that you have requested;
specific third parties authorised by you to receive information held by us;
as required or permitted by any law (including the Privacy Act).

THIRD PARTY LINKS AND WEBSITES

16. You may find links to third-party websites but we are not responsible for the content or practices on their website or business. We advise you to check their privacy policy and terms and conditions before using their services.

ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

17. You may request access to any personal information we hold about you at any time by contacting us at office@psyca.com.au

18. Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We will not charge for simply making a request and will not charge for making any corrections to your personal information. If you make an access request, we will ask you to verify your identity. There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.

19. If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it.

20. We request that you keep your information as current as possible so that we may continue to improve our service to you.

HOW YOU CAN COMPLAIN ABOUT A BREACH OF PRIVACY

21. If you believe your privacy has been breached by us, have any questions or concerns about our Privacy Policy please, contact us using the email office@psyca.com.au and provide details of the incident so that we can investigate it.

22. We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in a timely and appropriate manner.

23. If you are not satisfied with the outcome of our investigation, then you may request that an independent person (usually the Commonwealth Privacy Officer) investigate your complaint.

DISCLOSURE OF PERSONAL INFORMATION OUTSIDE AUSTRALIA

24. Unless required by law, any information that we may use or disclose in accordance with this policy will be stored in Australia and will not be sent overseas.

25. If we need to disclose personal information to other overseas persons or entities, we will take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.

SECURITY

26. We will take all reasonable steps to protect the personal information that we hold from misuse, loss, or unauthorised access, including by means of firewalls, password access, secure servers and encryption of credit card transactions.

27. If you suspect any misuse or loss of, or unauthorised access to, your personal information, please let us know immediately.

LINKS

28. Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third-party website, and we are not responsible for the privacy policies or the content of any third-party website. Third-party websites are responsible for informing you about their own privacy practices.

CHANGES TO OUR PRIVACY POLICY

29. We may change this privacy policy from time to time. Any updated versions of this privacy policy will be posted on our website.

CONTACTING US

30. If you require further information regarding our Privacy Policy, please contact us at the following address office@psyca.com.au

31. Should you wish to read more information on privacy legislation or the National Privacy Principles we recommend that you visit the Federal Privacy Commissioner’s website at privacy.gov.au. Please contact us If you would like a copy of the National Privacy Principles to be made available to you free of charge.

ACCEPTANCE

You accept and acknowledge that your use of our website and interactions with PsyCA constitutes your acceptance of this Privacy Policy and the Terms of Use.

WALES, MIRELDA VANESSA

2/52 Burelli St, Wollongong NSW 2500

0477 299 719

office@psyca.com.au

Last updated 8 APRIL 2026