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Terms & Conditions

CONSULTATIONS

An appointment will comprise of:

 

  • Client Consent (New clients) form to be filled out by the client

  • A thorough case history, assessment and treatment taken by your practitioner

  • Treatment will be conducted if clinically indicated

  • client consent will be obtained prior to any assessment or treatment procedures.

  • If treatment is indicated your practitioner will explain the assessment and any techniques/exercise proposed plus any potential risks.

  • If after a case history, assessment and consultation, the client is not a candidate for treatment, the client may be recommended to further management by a relevant healthcare professional.  In this event you will still be charged the full consultation fee for the appointment.

  • Payment is required at the time of your consultation.  Rebates from private health insurance may be possible if you have the appropriate professions cover in your extras cover.


 

TELEHEALTH

 

By clicking the link to join your online Telehealth consultation you are consenting to the online consultation.

All video calls are encrypted and are not recorded.

Payment will  be made/after your session via our payment system.  If you join the online Telehealth consultation you are agreeing to pay the consultation fee.

 

CANCELLATION POLICY

 

We have a 24 hour cancellation policy.  By booking an appointment with us and consenting to our consent to treatment you agree to provide us with a minimum of 24 hours notice of cancelling or moving an appointment or a cancellation fee of $100 will be charged.

We understand there can be situations outside of your control and we will do our best to have open communication with you before sending a cancellation fee.

We ask you to respect our practitioners time and our clients who may be waiting for an appointment.

All 3rd party insurance clients such as TAC and Worksafe must personally pay the cancellation fee. The cancellation fee cannot be sent to the insurance provider.


 

ONLINE FORMS

 

All digital online forms are sent to your personal file held on our practice management system Zanda”. The form/file is part of your medical file.  For information regarding our privacy policy please refer to our website.

 

SCHEDULE OF FEES

 

  • All fees are due at the time of your consultation.

  • Please email or call us prior to appointment for the scheduled fee.

  • Fees may change without notice.

  • Fees may vary from practitioner to practitioner.


 

3RD PARTY PAYMENTS

 

3rd party payments are payments made by organisations such as but not limited to:

 

  • Worksafe

  • TAC

  • Medicare

  • Health Insurance Providers

 

In the event the 3rd party payment is declined or an audit requests the money to be paid back to the 3rd party, the client will be liable for the outstanding amount.

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MEDICARE

 

Mental Health Medicare plans may be available for clients as referred by a general practitioner. Speak to your GP to see if you’re eligible.

The consultation fee must be paid in full. The rebate amount will be paid into your bank account. 

Bulk billing options can be discussed with your clinician. Cancellation policy still applies.

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